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Computer System Maintenance and Troubleshooting 2 - Kvíz
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To guide personnel in performing maintenance tasks properly
C) To replace all computer equipment yearly
D) To prevent users from operating computers
  • 2. Which activity is specifically considered hardware maintenance?
A) Reorganizing fragmented files
B) Adding software functions
C) Updating customer records
D) Testing and cleaning equipment
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A waste segregation list only
B) A purchase request only
C) A user password list
D) A maintenance checklist
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Keep the computer in a closed cabinet
C) Place liquids beside the computer
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Leave it running
B) Remove the monitor only
C) Disconnect only the keyboard
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Checking electrical cables
B) Sweeping the computer laboratory
C) Updating application programs and fixing bugs
D) Cleaning dust from the system unit
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It guarantees that no hardware will ever fail
C) It removes the need for software updates
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Disable the antivirus
C) Replace the motherboard
D) Delete temporary files
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Removing all system files
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Performing a full diagnostic check
B) Cleaning the PC inside and out
C) Checking the hardware
D) Getting the latest software update for the operating system
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Checking for trash before leaving
C) Conducting an inventory
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning and checking tools, machines, supplies, and materials
B) Inspecting the electrical system
C) Conducting a full inventory
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Disable security software
B) Immediately open every file
C) Scan and clean the device
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Restart the computer without ejecting
C) Pull it out immediately
D) Close the program and eject the device properly
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Leave the computer running and turn off the monitor
C) Turn off the AVR/UPS first, then shut down
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reboot the computer
B) Reformat the hard drive immediately
C) Replace the processor immediately
D) Remove the operating system
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It replaces the operating system
C) It backs up updated files for each date
D) It prevents the need for antivirus software
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Increase the screen brightness
B) Cover the ventilation openings
C) Apply thermal paste to the CPU and check whether the fan is working
D) Disable the CPU fan
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment presents a hazard and should be identified accordingly
B) The equipment is ready for normal use
C) The computer should be moved while powered on
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Purchase Request Form
C) Waste Segregation List
D) Breakdown/Repair Report
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Reinstall the operating system
C) Replace the speakers immediately
D) Replace the monitor
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Change the monitor resolution
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Reseat the memory
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The mouse needs cleaning
C) The processor is overheating
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The monitor video cable is disconnected
B) The CPU fan is too fast
C) The keyboard is defective
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Disable the power supply
C) Increase the resolution further
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Ensure the device is properly and securely connected
C) Immediately replace the motherboard
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn off the computer, turn on the external device, then turn on the computer
B) Replace the operating system
C) Remove the device and reinstall Windows
D) Turn on the computer and then connect the powered-off device
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Disable the audio device
C) Replace the monitor
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Disable all fans
C) Replace the mouse and keyboard
D) Increase processor temperature
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Reformat the hard drive
C) Replace the monitor cable
D) Change the screen resolution
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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