A) ISO 9001:2015 B) ISO 14001:2015 C) ISO 9000:2020 D) ISO 9001:2008
A) Ten B) Seven C) Five D) Three
A) Entry-level employees B) Top management C) Competitors D) Only external auditors
A) To meet customer requirements and strive to exceed expectations B) To minimize employee training costs C) To accelerate product delivery times D) To maximize raw material usage
A) When it attracts and retains the confidence of customers and other interested parties B) When it eliminates all customer interactions C) When it lowers product prices below production costs D) When it reduces its workforce by half
A) A legal obligation for a refund B) A chance to reduce operational expenses C) An unnecessary delay in production D) An opportunity to create more value for the customer
A) Understanding current and future needs of customers and other interested parties B) Focusing solely on past sales data C) Ignoring customer feedback completely D) Limiting communication channels
A) Companies that avoid digital technology B) Companies with the lowest possible marketing budget C) Companies with the most complex internal hierarchy D) Companies that fulfill their needs and exceed their expectations
A) A purely legal role B) A significant role C) A minor and negligible role D) No role at all
A) Mandatory overtime policies B) Strict financial penalties for errors C) Rigid departmental silos D) Unity of purpose and direction
A) People to be engaged in achieving the organization's quality objectives B) Automated machine replacement of staff C) Employees to work completely independently without guidance D) Frequent employee turnover
A) A passive observational stance B) The necessary changes required C) Resistance to new technologies D) Complete delegation of quality tasks to interns
A) A sense of quality B) Silence regarding mistakes C) A sense of competition between departments D) Speed over accuracy
A) Reducing the number of internal audits B) Increasing product prices C) Outsourcing all core functions D) The creation of unity of purpose and direction and engagement of people
A) Competent, empowered, and engaged people at all levels B) Automated software systems C) External consultants hired temporarily D) Strictly supervised workers with limited authority
A) To treat employees purely as operational costs B) To involve all people at all levels and respect them as individuals C) To discourage employee communication D) To centralize all decision-making in one person
A) Lowering performance standards B) Reducing training opportunities C) Constant surveillance and strict reprimands D) Recognition, empowerment, and enhancement of competence
A) Three B) Four C) Five D) Two
A) The Industrial Revolution B) The stakeholder theory C) The introduction of ISO 9000 D) The 1980s quality initiatives
A) Henry Ford B) Walter A. Shewhart C) Eli Whitney D) Frederick Winslow Taylor
A) Agricultural yields B) Customer service scripts C) Industrial efficiency D) Global trade agreements
A) Eli Whitney B) David A. Garvin C) Henry Ford D) Karl Benz
A) Karl Benz B) J.D. Power C) Volkswagen D) Ford Motor Company
A) Genichi Taguchi B) Walter A. Shewhart C) W. Edwards Deming D) David A. Garvin
A) Germany B) Japan C) China D) United States
A) China B) United States C) Japan D) India
A) W. Edwards Deming B) Henry Ford C) David A. Garvin D) Frederick Winslow Taylor
A) 8 points B) 20 points C) 14 points D) 10 points
A) 1970s B) 1960s C) 1950s D) 1990s
A) J.D. Power B) Toyota C) Ford Motor Company D) Volkswagen
A) QFD B) Shewhart control charts C) Taylorism D) ISO 9000
A) W. Edwards Deming B) Frederick Winslow Taylor C) Walter A. Shewhart D) David A. Garvin
A) Standardization B) Internationalization C) Outsourcing D) Benchmarking
A) Classical economics B) Financial accounting C) Systems thinking D) Scientific management
A) $14 million B) $100 million C) $50 million D) $67 million
A) Meteorological forecasting B) Service sectors C) Geological surveying D) Deep-sea exploration
A) Banking sector B) Mining sector C) Fishing sector D) Agricultural sector
A) Shareholder-only focus B) Stakeholder focus C) Government-only focus D) Competitor focus
A) Traditional craftsmanship B) Space colonization C) Sustainable development D) Cryptocurrency mining
A) Improvement B) Strict hierarchy C) Mass production D) Higher taxation
A) Thareja B) Bettina Warzecha C) Carlos Ghosn D) Deming
A) Empirical validation B) Logical positivism C) Self-referentiality D) Infinite regress
A) Kanban B) Kansei C) Kaizen D) Kaisha
A) Design, manage, assess, initiate, close B) Develop, monitor, adjust, inspect, change C) Define, measure, analyse, improve, control D) Direct, mobilize, analyze, innovate, correct
A) Kansei Engineering B) Business process reengineering C) Earned Value Management D) Taguchi methods
A) Broad personnel recruitment B) Business process reengineering C) Balanced performance review D) Basic production restructuring
A) QFD B) OQRM C) EVMS D) TRIZ
A) Six Sigma B) Business Process Reengineering C) The Process Approach D) Taguchi methods
A) Thareja B) Bettina Warzecha C) Carlos Ghosn D) Deming
A) Complete restructuring B) Major transformational changes C) Small improvements (Kaizen) D) Big Bang-type changes
A) 180 B) 165 C) 155 D) 175
A) Mandatory global government laws B) Voluntary, consensus-based international standards C) Enforced financial penalties D) Strictly local municipal regulations
A) 2005 B) 2000 C) 1987 D) 1994
A) Every decade B) Every year C) Every few years D) Every six months
A) 2000 B) 1994 C) 2008 D) 2015
A) After December 2005 B) After December 2003 C) After December 2000 D) After December 2008
A) No B) Only for medical devices C) Yes D) Only for the automotive industry
A) Global Compliance Structure (GCS) B) Unified Industry Architecture (UIA) C) High-Level Structure (HLS) D) Low-Level Framework (LLF)
A) Industry-specific B) Limited to software development C) Generic D) Exclusive to the automotive sector
A) 1994 B) 2008 C) 2005 D) 2015
A) IATF 16949 B) ISO 22000 C) ISO 13485 D) ISO 15504
A) Continuous Maturity Model Integration B) Capability Management Model Integration C) Capability Maturity Model Integration D) Certified Maturity Model Improvement
A) Software Engineering Institute B) Carnegie Innovations C) CMMI Institute D) Carnegie Mellon University
A) Managed B) Defined C) Optimizing D) Initial
A) Managed B) Optimizing C) Quantitatively Managed D) Defined
A) Version 1.0 B) Version 2.0 C) Version 1.3 D) Version 1.5
A) Two B) Five C) Three D) Four
A) December 1, 2010 B) November 1, 2010 C) January 1, 2010 D) November 1, 2012
A) Carnegie Mellon University B) CMMI Institute C) Carnegie Innovations D) Department of Defense
A) An independent partner B) A government agency C) A 100%-controlled subsidiary D) A parent company
A) FTP B) DNS C) HTTP D) ERP
A) Hardware barriers B) Functional silos C) Network bottlenecks D) Database constraints
A) Quantitatively Managed B) Managed C) Optimizing D) Defined
A) Initial B) Optimizing C) Defined D) Quantitatively Managed
A) Initial B) Quantitatively Managed C) Optimizing D) Managed
A) 500 B) 850 C) 1,200 D) 1,150
A) ERP B) CRM C) SCM D) PLM
A) PLM B) ERP C) CRM D) SCM
A) SCM B) CRM C) ERP D) PLM |