A) Only meetings where food is served B) Local community parties C) Competitor events D) Regular training and special programs
A) Memorize the names of all guests B) Ignore the section standards C) Focus only on the most expensive services D) Know and understand your detailed job description by heart
A) risks and rewards B) how and when C) where and who D) cost and profit
A) it becomes difficult for them to find new employment B) they are automatically moved to an airline job C) they are given a 30-day vacation D) they receive a special certification
A) shyness B) maturity C) Alertness D) punctuality
A) to reduce the number of employees in the lobby B) to give them a promotion C) to ensure commitment to client needs is not compromised when staff are unprofessional D) to help them learn how to cook
A) to always be professional B) to focus on earning tips C) to be as fast as possible D) to prioritize local guests
A) better talent attraction B) Enhanced Guest Understanding C) expanded Market Reach D) Superior Financial Peformance
A) high-performance outcomes B) no specific outcomes C) individualistic outcomes D) average performance
A) avoiding any shared goals B) one person doing all the work C) implementation of a common goal through divided work D) focusing only on individual status
A) constant jokes B) clear guidance C) total equality in status D) no guidance
A) the organization's culture B) the local law C) the menu only D) the physical building
A) culture of consistency B) culture of status C) culture of compliance D) culture of innovation
A) human-oriented B) directive C) team-oriented D) self-protective
A) fear B) barrier C) rivalry D) consensus
A) smiling B) asking questions C) using your devices D) make eye contact
A) interrupting to save time B) checking your phone while listening C) maintaining eye contact with the speaker D) looking at the floor
A) tactfully ask them to repeat B) ignore the passenger C) make a guess and proceed D) walk away
A) because there are no signs on ships B) because they accommodate passengers from seven continents C) because they move fast D) because passengers never speak English
A) it replaces the need for listening B) it allows employees to take more breaks C) it makes rules unnecessary D) it can prevent aggression and ensure guest satisfaction
A) your detailed job description B) your coworkers' salaries C) the company's stock price D) the names of all competitors
A) aggression B) Punctuality C) shyness D) rigidity
A) be as fast as possible B) always be professional C) focus on tips D) only talk to locals
A) airline pilots B) global diplomats C) wealthy tourists D) marginalized children via a "pushcart classroom"
A) Efren Penaflorida B) Liza Soberano C) Maria REssa D) Lea Salonga
A) global diplomatic diversity B) gender diversity in leadership C) intellectual diversity D) press freedom
A) age discrimination B) discrimination against women C) indigenous rights D) sexual harrassment
A) only respect if they are a national hero B) less respect than local managers C) no specific legal protection D) the same professional respect and authority as any other manager
A) ensuring that opportunities are provided to all employees B) having many different types of people C) changing the location of work D) following the law only
A) understanding, accepting, and valuing differences between people B) reducing the workforce to be more efficient C) hiring only people from the same background D) treating everyone exactly the same regardless of needs
A) excluded from activities B) at the forefront of initiatives C) at the back of the initiatives D) only involved of they ask
A) be observant and culturally aware B) demand constant explanations of their style C) ignore their authority if they are different D) focus on stereotypes
A) their personal background only B) their leadership and professional competence C) their cultural differences D) their age and gender
A) National Parks Development Committee B) Philippine Retirement Authority C) Intramuros Administration D) Nayong Pilipino Foundation
A) conserving the environment and respecting cultural heritage B) building as many hotels as possible C) maximizing short-term profit D) minimizing local community involvement
A) DOT B) TPB C) TIEZA D) Duty Free Philippines
A) regulating hotel prices B) enforcing local government laws C) developing infrastructure D) marketing and promoting the Philippines as a destination
A) a strictly private sector interest B) an indispensable element C) a secondary industry D) a temporary source of income
A) Fair Work Act B) PD 966 C) Republic Act NO.9593 D) REpublic Act No 8371
A) by reducing marketing costs B) by maintaining a culture of compliance only C) by ignoring community stake holders D) by reflecting the values and beliefs of a wider customer base
A) they focus strictly on status B) they avoid all risks C) they bring a wider range of perspective to decision-making D) they have fewer meetings
A) more rigid organizational structures B) higher financial returns C) higher employee turnover D) predictable performance only
A) they bring a rich array of perspectives and life experiences B) they follow orders more strictly C) they require less management D) they focus only on standard procedures
A) team unity and goal setting B) employee empowerment C) innovation and risk-taking D) face-saving and status consciousness
A) McKinsey & Company B) Yale Insights C) Cornel University D) GLOBE
A) Charismatic B) team-oriented C) self-protective D) human-oriented
A) inspiration B) compliance C) inclusion D) innovation
A) directive B) autonomous C) participative D) charismatic
A) trust, pride and enjoyment B) innovation, risk and speed C) consistency, rules, and regulations D) money, status, and power
A) transformational B) authoritative C) directive
A) participative B) servant C) directive D) transformational
A) the physical location B) equipment quality C) Leadership style D) employee age
A) Egalitarianism B) Hierarchicalism C) Authoritarianism D) Individualism
A) Flexible and self-directed B) Changing based on market forces C) independent of supervision D) Clearly defined with boundaries and limitations
A) someone who enforces all regulations B) Someone who maintains strict boundaries C) someone who empowers their employees D) Someone who gives direct orders |