A) environmental factors B) none of the above C) situational factors D) other factors
A) two-way process B) none of the above C) multiple process D) one-way process
A) When B) What C) Fears D) Where
A) increase differences B) waste a great deal of time C) improve customer relations D) bypass personal differences
A) verbal and written exchange B) backgrounds and prior experience C) physical environment D) information overload
A) little feedback to the recipient B) wrong feedback C) some feedback D) a lot of feedback
A) self exposing B) self protective C) self actualisation D) self bargaining
A) providing a great deal of feedback B) being self-centred C) opening up about their feelings and opinions D) listening more
A) a "blind spot" situation B) a protective situation C) an actualizing situation D) an "unknown" situation
A) self-protective B) self-actualization C) self-exposing D) self-bargaining
A) conduct meetings B) listen carefully C) give a lot of information D) select the appropriate communication style
A) eye contact B) listening problems C) interpersonal relations problems D) low attention
A) respecting "personal space" B) the recipient to understand the message C) the sender to communicate D) the communicators to listen
A) vital in today's competitive business B) not easy to learn C) unnecessary D) hard to develop
A) individual and organisational benefits B) limited benefits C) organisational benefits D) individual benefits
A) passionate B) informative C) practical D) emotional
A) conflict resolution skills B) communication skills C) presentation skills D) team skills
A) creating a more positive work environment B) creating competition C) creating adversaries D) creating tense situations
A) broadening perspectives B) filing C) opening up D) creative work
A) Conflict Resolution B) Emotional Communication C) Personal communication D) Organizational communication |