- 1. is the systematic process of determining where facilities should be located, how they should be designed and arranged, and how people, equipment, materials, and services will move through them. Its primary purpose is to create facilities that support efficient, safe, comfortable, economical, and quality service operations.
A) Facilities Location
B) Ergonomics
C) Facilities Planning
- 2. Its primary purpose is to create facilities that support efficient, safe, comfortable, economical, and quality service operations.
A) Facilities Planning
B) Facilities Design
C) Facilities Locale
- 3. Facilities planning is NOT a one-time activity. It is a continuing activity because facilities, technology, operations, guest expectations, and regulations change
A) False
B) Maybe
C) True
- 4. It supports flexibility, ease of supervision, efficient maintenance, safety, comfort, productivity, and cost control.
A) Facilities Design
B) Facilities Planning
C) Facilities Location
- 5. Good facilities planning can help curtail unnecessary costs, wasted movement, inefficient work, accidents, and resource consumption.
A) False
B) Maybe same
C) True
- 6. focuses on understanding the relationship among people, technology, tasks, and the work environment. It applies knowledge about human capabilities and limitations to improve comfort, safety. efficiency, productivity, and overall system performance.
A) Facility Components and Systems
B) Human Factors and Ergonomics (HFE)
C) Facilities Planning + HFE
- 7. is important because hospitality employees perform repetitive, physical, and service-oriented tasks.
A) Facilities
B) Ergonomics
C) Planning
- 8. Examples include redesigning workstations, improving counter heights, providing anti-fatigue flooring, and arranging equipment to reduce unnecessary reaching or lifting.
A) Design
B) Ergonomics
C) Locale
- 9. is a priority and continuing activity because employee needs, work systems, equipment, technology, and operating conditions continuously change.
A) HFE
B) Tourism Enterprises and Facilities
C) Energy Efficiency and Green Facilities
- 10. Human comfort is part of planning because a comfortable worker is better able to perform tasks safely and effectively.
A) Maybe
B) True
C) False
- 11. are properly integrated, the establishment can achieve better employee well-being. higher productivity, safer operations, improved service quality, and more efficient use of resources.
A) System Analysis
B) Facilities Planning + HFE
C) Facility Layout
- 12. Cost reduction may result from fewer injuries, less downtime, reduced wasted motion, better energy use, and improved workflow.
A) Facilities Planning + HFE
B) Facility Location
C) Human Factors and Ergonomics (HFE)
- 13. A hotel redesigning work areas to reduce employee discomfort and improve productivity is applying HFE.
A) Facilities Planning + HFE
B) System Analysis
C) Facilities Design
- 14. In Facilities Planning + HFE
A high-grip, anti-fatigue kitchen floor demonstrates attention to employee safety, comfort, and ergonomics.
A) False
B) True
C) Maybe
- 15. refers to the selection of the most appropriate site for a tourism or hospitality facility. The decision should consider the relationship of the facility to guests, employees, suppliers, transportation, supporting facilities. markets, and other relevant stakeholders
A) Facilities Location
B) Facilities Planning
C) Facilities Design
- 16. Location is important because it affects accessibility, operating costs, labor availability, supply movement, market reach, and service delivery.
A) False
B) Maybe
C) True
- 17. include guests/customers, employees, suppliers, owners/investors, government, and the surrounding community.
A) Community
B) Important Stakeholders
C) Residents
- 18. evaluating a laundry facility based on access for housekeeping staff and delivery trucks is a facility-location consideration
A) True
B) Not sure
C) False
- 19. is the overall planning and development of a facility's physical and operational components. It establishes how the facility will function and how its major parts will relate to one another.
A) Facility Layout
B) Facility Design
C) Facility Components and Systems
- 20. Facility design should integrate physical structure, layout, systems, people, equipment, and operational requirements
A) No
B) Not sure
C) Yes
- 21. physical facilities/layout,
handling systems,
and people/work systems.
A) Three major elements commonly associated with facility location
B) Three major elements commonly associated with facility planning
C) Three major elements commonly associated with facility design
- 22. Design must consider functional requirements, safety, sanitation, accessibility, comfort, maintenance, and efficiency
A) No
B) Yes
C) Always
- 23. is the physical organization and relationship of the parts of a facility. It is concerned with where rooms, workstations, equipment, departments, pathways, and other components are positioned.
A) Facility Layout
B) Facility Components and Systems
C) System Analysis
- 24. shows the organization and relationship of facility components.
A) Layout Plan
B) Designing
C) Planning
- 25. showing exactly where restaurant ovens, prep tables, and sinks are located is a facility layout.
A) Detailed blueprint
B) Systems Analysis
C) Facility plan
- 26. Layout is more specific to the physical arrangement of parts; design is broader and includes the overall facility concept and systems.
A) Maybe
B) Not sure
C) Yes
- 27. Facilities include interconnected physical and operational systems that allow hospitality services to function.
A) Maybe
B) False
C) True
- 28. include structure, atmosphere, lighting, sanitation, safety, ventilation, and water systems
A) Environmental/building systems
B) Front-desk
C) Employees
- 29. concern the movement and handling of materials, supplies, equipment, and other items needed for operations
A) Handling systems
B) Housekeeping
C) Front-desk
- 30. Employees involved in handling systems may include housekeeping personnel, kitchen/service staff, maintenance workers, warehouse or storeroom personnel, and delivery personnel.
A) False
B) True
C) Maybe
- 31. The interaction of front-of-house and back-of-house employees is part of the people/work system and is important to service delivery
A) Yes
B) No
C) False
- 32. Front-desk interaction with guests is a people/service interaction within the facility's operational system
A) True
B) False
C) Always not sure
- 33. is a discipline devoted to studying a system as a whole, identifying its components and relationships, and determining how the system can operate more effectively.
A) System Analysis
B) Tourism Enterprises and Facilities
C) Occupational Safety and Health
- 34. helps identify unnecessary steps, bottlenecks, duplication, wasted movement, and inefficient resource use
A) Facilities planning
B) systems analysis
C) Facilities design
- 35. A hotel that removes unnecessary work steps to improve efficiency is applying systems analysis.
A) True
B) Maybe
C) Not sure
- 36. The primary goal is to improve overall system performance rather than optimizing only one isolated activity.
A) Facilities Location
B) System Analysis
C) Facilities Design
- 37. supports good housekeeping by providing adequate space, logical storage, proper circulation, safe surfaces, accessible maintenance areas, appropriate waste-management facilities, and layouts that make cleaning easier.
A) Facilities Planning
B) Occupational Safety
C) System Analysis
- 38. A well-planned facility reduces clutter and unnecessary movement.
A) False
B) True
C) Maybe
- 39. Good housekeeping supports cleanliness, safety, sanitation, maintenance, and guest satisfaction.
A) False
B) Maybe
C) True
- 40. is an important consideration in facilities planning because the workplace must protect employees and other users from hazards. Safety should be incorporated into the facility from planning and design through operation and maintenance.
A) Good Housekeeping and Facilities Planning
B) Energy Efficiency and Green Facilities
C) Occupational Safety and Health (OSH)
- 41. should be incorporated into the facility from planning and design through operation and maintenance
A) Safeguard
B) Facilities
C) Safety
- 42. include safe flooring, adequate ventilation, proper lighting, emergency access, sanitation, safe equipment placement, and appropriate workspaces.
A) Facility Layout
B) Occupational Safety and Health (OSH)
C) Facility Components and Systems
- 43. are businesses or facilities that provide goods, services, experiences, accommodation, food, recreation, entertainment, transportation, attractions, or other services to tourists and the public
A) Energy Efficiency
B) Tourism enterprises
C) Hotel vs. Resort
- 44. generally provides lodging and commonly combines accommodation with services such as food and beverage, housekeeping, and other guest services.
A) Hotel
B) Museum
C) Resort
- 45. provides accommodation together with a relaxing or recreational environment and facilities/activities that are attractions in themselves, often in a scenic or destination-oriented setting.
A) Resort
B) Hotel
C) Restaurant
- 46. a business whose primary service is providing meals and food to the public.
A) Resort
B) Restaurant
C) Hotel
- 47. a facility that collects and displays valued objects related to history, culture, science, or other fields for public exhibition.
A) Resort
B) Museum
C) Tourism enterprises
- 48. provide sports, leisure, and recreational opportunities to tourists and/or the general public.
A) Sports and recreational facilities
B) Manpower
C) Energy Efficiency and Green Facilities
- 49. may also include attractions, travel-related businesses, transportation services, entertainment establishments, and other visitor-oriented enterprises
A) Manpower
B) Adventure sports
C) Tourism Enterprises
- 50. such as activities involving specialized outdoor recreation may have tourism potential when developed and managed as visitor services.
A) Sports and recreational facilities
B) Adventure Sports
C) Tourism enterprises
- 51. development facilities are associated with education and training for tourism and hospitality personnel.
A) Energy Efficiency
B) Tourism enterprises
C) Manpower
- 52. primarily focuses on providing accommodation and related guest services
A) Resort
B) Museum
C) Hotel
- 53. is distinguished by its destination-oriented character and emphasis on recreation, relaxation, leisure, and amenities or activities that form part of the guest experience.
A) Museum
B) Resort
C) Hotel
- 54. commonly offers accommodation plus recreational, leisure, entertainment, or relaxation facilities.
A) Resort
B) Hotel
C) Lodge
- 55. commonly expected to provide lodging and supporting guest services such as housekeeping and food and beverage services, depending on its classification and operation.
A) Hostel
B) Resort
C) Hotel
- 56. A green-building process that lowers electricity consumption meets the objective of resource efficiency and cost reduction. Energy-efficient lighting, equipment, ventilation, water systems, and building materials can reduce operating costs while supporting sustainability.
A) Tourism Enterprises and Facilities
B) Occupational Safety and Health (OSH)
C) Energy Efficiency and Green Facilities
- 57. Reducing material waste through improved process flow supports efficiency, productivity, and cost control
A) Facilities Outlining
B) Discussion of Improvement
C) Energy Efficiency and Green Facilities
- 58. Sustainable facilities planning considers long-term environmental and economic performance.
A) Tourism Enterprises and Facilities
B) Good Housekeeping and Facilities Planning
C) Energy Efficiency and Green Facilities
- 59. Overall planning of location, design, systems, resources, and future facility needs.
A) Facilities Planning
B) Facility Design
C) Facility Layout
- 60. Where the facility should be placed
A) Facility Location
B) Facility Layout
C) Handling System
- 61. Overall physical and functional concept of the facility.
A) Facility Design
B) System Analysis
C) Facility Planning
- 62. Physical arrangement and relationship of rooms. equipment, workstations, and pathways
A) Facility Location
B) Handling System
C) Facility Layout
- 63. Fit among people, tasks, technology, and environment.
A) HFE/Ergonomics
B) OSH
C) System Analysis
- 64. Study of the whole work system to improve performance and efficiency
A) System Analysis
B) OSH
C) Facility Design
- 65. Movement and handling of materials, supplies, equipment, and related items.
A) OSH
B) Handling System
C) System Analysis
- 66. Protection of people from workplace hazards and promotion of safe operations
A) HFE/Ergonomics
B) OSH
C) Handling System
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