- 1. All of the following are fields of external communication except:
A) Interviews
B) Public Relations
C) Advertising
D) Marketing
- 2. All of the following are skills of public relations except:
A) Editing
B) Speaking
C) Writing
D) Selling
- 3. Which term is not part of the four Ps of marketing?
A) Product
B) Promotion
C) Publication
D) Price
- 4. In professional communication a ________ is best for a short message.
A) Proposal
B) Case Study
C) Memo
D) Report
- 5. _________ listening can also be called pseudo listening.
A) Selective
B) Partial
C) False
D) Deep
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1946
B) 1964
C) 1984
D) 2002
- 7. All of the following are parts of a report except:
A) terms of reference
B) procedure
C) introduction
D) conclusions
- 8. Which type of listening should be used when listening to a poem?
A) evaluative
B) appreciative
C) empathetic
D) deliberative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) race
B) ethnicity
C) gender
D) age
- 10. A _________ presentation should be used to sell a product.
A) motivational
B) individual
C) informative
D) persuasive
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