- 1. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Crisis
B) Incident
C) Emergency
D) Conflict
- 2. A gathering of people expressing their views, which is generally peaceful and protected by law.
A) Riot
B) Mutiny
C) Unlawful Assembly
D) Lawful Assembly
- 3. What is the primary purpose of dispute resolution?
A) To punish all parties involved
B) To resolve disagreements peacefully and fairly
C) To avoid communicating with the other party
D) To make one party superior to another
- 4. The process of restricting movement or access to an area to contain an incident.
A) Patrol
B) Raid
C) Pursuit
D) Cordoning / Containment
- 5. A sudden, violent, and unlawful seizure of power or authority within an organization or state.
A) Protest
B) Rally
C) Coup d'etat / Mutiny
D) Strike
- 6. A refusal to work by employees as a form of protest or to enforce demands.
A) Riot
B) Sit-in
C) Strike
D) Lockout
- 7. Occupying a place or building as a form of protest without using violence.
A) Riot
B) War
C) Hostage
D) Sit-in
- 8. Which of the following refers to a process in which a neutral third party helps disputing parties reach an agreement?
A) Arbitration
B) Mediation
C) Investigation
D) Litigation
- 9. Which formation is used to split a crowd or pass through a gap in a crowd?
A) Circle
B) Wedge
C) Line
D) Diamond
- 10. An event caused by natural forces such as typhoons, earthquakes, or floods.
A) Natural Disaster
B) Technological Disaster
C) Man-made Disaster
D) Social Crisis
- 11. Which conflict resolution method allows the parties to discuss their concerns and reach a mutually acceptable solution?
A) Retaliation
B) Negotiation
C) Intimidation
D) Avoidance
- 12. The system or plan for managing resources and responsibilities during emergencies.
A) Investigation Plan
B) Intelligence Network
C) Incident Command System (ICS)
D) Patrol System
- 13. The person in overall charge of the response and operations during an emergency or crisis.
A) Mayor
B) Incident Commander
C) Police Chief
D) Director
A) A serious situation that threatens safety, stability, or normal operations
B) A routine meeting between employees
C) A planned social gathering
D) A normal daily activity
- 15. Providing basic needs such as food, shelter, and medical aid to victims is part of.
A) Investigation
B) Relief Operations
C) Intelligence Gathering
D) Prosecution
- 16. What is the role of a mediator in dispute resolution?
A) To impose a punishment
B) To decide the case without hearing the parties
C) To arrest both parties
D) To facilitate communication and help the parties reach an agreement
- 17. A group process to help people deal with their reactions to a traumatic event, usually held shortly after the incident.
A) Critical Incident Stress Debriefing (CISD)
B) Counseling
C) Assessment
D) Therapy
- 18. The ability to understand what the other person is feeling or experiencing.
A) Apathy
B) Pity
C) Sympathy
D) Empathy
- 19. In conflict resolution, understanding the underlying reasons why parties are fighting refers to their.
A) Demands
B) Positions
C) Threats
D) Interests / Needs
- 20. What does negotiation require from the parties involved?
A) Communication, cooperation, and willingness to reach an agreement
B) Threats and intimidation
C) Refusal to compromise
D) Physical force
- 21. When managing rumors during a crisis, authorities should:
A) Deny everything
B) Ignore them
C) Spread counter-rumors
D) Provide accurate and timely information
- 22. A strategy where police officers are visible in public places to prevent crime or disorder.
A) Covert Operation
B) Undercover
C) High Visibility / Show of Force
D) Surveillance
- 23. The process of reducing the severity, seriousness, or painfulness of something.
A) Recovery
B) Planning
C) Mitigation
D) Response
- 24. Steps taken to prepare for a crisis before it actually happens.
A) Assessment
B) Response
C) Recovery
D) Preparedness
- 25. Actions taken immediately to address the crisis and save lives.
A) Preparedness
B) Planning
C) Response
D) Mitigation
- 26. Restoring services and normalcy after a crisis has passed.
A) Prevention
B) Recovery
C) Containment
D) Response
- 27. Which conflict management style involves avoiding direct confrontation?
A) Avoiding
B) Accommodating
C) Collaborating
D) Competing
- 28. The "Stockholm Syndrome" refers to a phenomenon where.
A) Police sympathize with criminals
B) Criminals surrender peacefully
C) Captors feel bad for the hostages
D) Hostages develop positive feelings toward their captors
- 29. Which type of negotiation involves high demands and very little willingness to compromise?
A) Collaborative Negotiation
B) Principled Negotiation
C) Soft Negotiation
D) Hard Negotiation
- 30. Active listening involves all of the following EXCEPT:
A) Paying attention
B) Judging immediately
C) Reflecting back
D) Showing interest
- 31. The primary purpose of an arrest during a civil disturbance is to.
A) Intimidate everyone
B) End the protest legally
C) Remove the troublemaker from the scene
D) Punish them publicly
- 32. When dealing with an armed subject, the first priority of the police is.
A) Secure the safety of everyone involved
B) Recover the weapon
C) Arrest the suspect
D) Gather evidence
- 33. A communication technique used to clarify vague or confusing statements.
A) Leading Question
B) Open-ended Question
C) Clarifying Question
D) Closed-ended Question
- 34. Questions that encourage the speaker to tell a story or give details are called:
A) Open-ended Questions
B) Leading Questions
C) Direct Questions
D) Yes/No Questions
A) A method of resolving disputes through violence
B) A process of ignoring a dispute
C) A meeting without a clear purpose
D) A process in which a neutral third party hears the dispute and makes a decision
- 36. The refusal by police or authorities to act or make a decision immediately is a tactic called:
A) Ignoring
B) DenyingAvoiding
C) Stalling / Pacing
- 37. In the Katarungang Pambarangay, the proceedings are considered.
A) Formal and technical
B) Strictly legal
C) Public trials
D) Informal and non-adversarial
- 38. Who presides over the proceedings in the Katarungang Pambarangay?
A) The Police Chief
B) The Mayor
C) The Judge
D) The Lupon Chairman / Barangay Captain
- 39. Failure or refusal to obey the summons issued by the Lupon may result in:
A) Imprisonment
B) Criminal liability for Contempt
C) Automatic loss of case
D) Fine only
- 40. The period given to settle a dispute at the Barangay level is generally within.
A) 6 months
B) 3 days
C) 15 to 30 days
D) .1 year
- 41. If mediation fails, the next step in the Barangay process is:
A) Police Arrest
B) Imprisonment
C) Arbitration or Amicable Settlement
D) Transfer to Court immediately
- 42. Which of the following is an essential quality of an effective crisis manager?
A) Panic under pressure
B) Poor communication
C) Calmness and sound decision-making
D) Impulsiveness
- 43. The psychological dynamic where the negotiator builds a connection or bond with the subject.
A) Authority
B) Rapport Building
C) Influence
D) Power
- 44. In a tactical operation, the element of surprise is usually most important during:
A) Containment phase
B) Assault phase
C) Negotiation phase
D) Planning phase
- 45. The separation of the negotiating team from the tactical team is known as:
A) Division
B) Command Unity
C) Teamwork
D) Functional Separation
- 46. A situation where a person threatens to jump from a height or harm themselves is classified as:
A) Hostage Situation
B) Mental Breakdown
C) Suicide Threat / Attempt Crisis
D) Civil Disturbance
- 47. Authorities should communicate ________ with the media during a crisis.
A) Aggressively
B) Honestly and consistently
C) Secretly
D) Never
- 48. Which conflict style is considered "lose-lose" because neither party gets what they really want?
A) Avoiding
B) Collaborating
C) Compromising
D) Accommodating
- 49. Which conflict style is considered "win-lose"?
A) Accommodating
B) Competing
C) Collaborating
D) Avoiding
- 50. What should responders prioritize during an emergency involving injured people?
A) Taking photographs for personal use
B) Protecting office equipment first
C) Taking photographs for personal use
D) Preserving life and ensuring immediate safety
- 51. It is the ability to influence or control the behavior of others.
A) Authority
B) Power
C) Leadership
D) Force
- 52. The ultimate goal of crisis incident management is:
A) To resolve the incident peacefully and safely
B) To satisfy the media
C) To arrest everyone involved
D) To use maximum force
- 53. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Incident
B) Conflict
C) Emergency
D) Crisis
- 54. The process of resolving disputes or disagreements between two or more parties is generally called:
A) Crisis Intervention
B) Dispute Resolution
C) Negotiation
D) Conflict Management
- 55. Which approach to conflict involves giving in or yielding to the other party’s wishes to maintain harmony?
A) Compromising
B) Avoiding
C) Accommodating
D) Competing
- 56. This style of conflict management is used when one party seeks to satisfy their own interests at the expense of the other.
A) Competing
B) Accommodating
C) Avoiding
D) Collaborating
- 57. A conflict style where the parties involved attempt to find a solution that fully satisfies the concerns of both sides.
A) Accommodating
B) Avoiding
C) Collaborating / Problem Solving
D) Compromising
- 58. This involves both parties giving up something to reach a mutually acceptable middle-ground solution.
A) Competing
B) Collaborating
C) Avoiding
D) Compromising
- 59. This style is characterized by withdrawal, passivity, or ignoring the conflict situation entirely.
A) Accommodating
B) Avoiding
C) Negotiating
D) Competing
- 60. The process where two or more parties discuss their differences and attempt to reach a mutually satisfactory agreement is known as:
A) Negotiation
B) Mediation
C) Arbitration
D) Litigation
- 61. What is the purpose of an incident report?
A) To blame people without evidence
B) To hide important details
C) To spread rumors about the incident
D) To document the facts, actions taken, and circumstances of an incident
- 62. Taking a firm stand on what you want without considering the other party's needs is known as:
A) Collaborative Negotiation
B) Positional Bargaining
C) Win-Win Negotiation
D) Integrative Bargaining
- 63. A process where a neutral third party assists the disputing parties in reaching their own voluntary agreement.
A) Adjudication
B) Litigation
C) Mediation
D) Arbitration
- 64. In mediation, the third party is called the:
A) Judge
B) Arbitrator
C) Mediator
D) Counselor
- 65. Which process involves a neutral third party listening to both sides and making a decision that is usually binding on the parties?
A) Arbitration
B) Mediation
C) Conciliation
D) Negotiation
- 66. It is a form of dispute resolution where the state or government intervenes to settle the dispute through the courts.
A) Negotiation
B) Conciliation
C) Litigation
D) Mediation
- 67. A process similar to mediation, but the neutral third party plays a more active role in offering solutions or recommendations.
A) Conciliation
B) Adjudication
C) Litigation
D) Arbitration
- 68. Under the Katarungang Pambarangay Law, what is the primary body responsible for settling disputes at the community level?
A) Lupong Tagapamayapa
B) PNP Station
C) Local Court
D) Barangay Council
- 69. What is the main law in the Philippines that established the system of community-based dispute resolution?
A) PD 1508
B) RA 9262
C) RA 9344
D) RA 7160
- 70. Before a case can be filed in court, disputes falling under the Katarungang Pambarangay require:
A) Conciliation/Mediation Proceedings
B) Public Trial
C) Arrest of Suspect
D) Police Intervention
- 71. Which disputes are EXEMPTED from the Katarungang Pambarangay requirement?
A) Cases involving parties residing in different cities/municipalities
B) Minor physical injuries
C) Property disputes
D) Civil cases involving money
- 72. The document issued by the Barangay Captain certifying that a dispute has been filed and conciliation failed, allowing the case to be filed in court.
A) Certificate to File Action
B) Summons
C) Subpoena
D) Warrant of Arrest
- 73. A critical event or period of difficulty, danger, or suffering requiring urgent attention and action.
A) Conflict
B) Dispute
C) Problem
D) Crisis
- 74. Which type of crisis results from a distinct, identifiable event such as a natural disaster or accident?
A) Situational Crisis
B) Developmental Crisis
C) Social Crisis
D) Existential Crisis
- 75. What is a hostage situation?
A) A situation in which a person is held against their will to influence or compel another party
B) A routine police patrol
C) A normal disagreement between coworkers
D) A routine police patrol
- 76. An unexpected and uncommon crisis caused by nature or human action, such as war, famine, or pandemic.
A) Adventitious Crisis
B) Situational Crisis
C) Routine Crisis
D) Developmental Crisis
- 77. What should a crisis negotiator generally do when communicating with a person in crisis?
A) Remain calm, listen actively, and communicate clearly
B) Make promises that cannot be fulfilled
C) Ignore the person's concerns
D) Shout and threaten immediately
- 78. Which phase of crisis management focuses on identifying risks and preparing before a crisis occurs?
A) Preparedness
B) Preparedness
C) Response
D) Preparedness
- 79. The immediate actions taken to stabilize the situation and ensure safety during a crisis is called:
A) Response
B) Crisis
C) Crisis Prevention
D) Mitigations
- 80. The final phase of crisis management involving recovery, evaluation, and learning from the event.
A) Crisis Resolution / Post-Crisis
B) Containment
C) Response
D) Mitigation
- 81. In law enforcement, what is the primary goal when responding to a crisis incident?
A) Restore peace and order and ensure safety
B) Collect evidence only
C) Arrest all involved
D) Determine who is guilty immediately
- 82. A situation where an individual threatens or attempts to commit suicide or creates a disturbance due to mental health issues.
A) Barricaded Person
B) Hostage Situation
C) Riot
D) Mental Health Crisis
- 83. A person who is isolated in a structure or location, usually armed and refusing to surrender or communicate.
A) Refugee
B) Barricaded Suspect / Person
C) Hostage Taker
D) Protester
- 84. Which action should be avoided when managing an angry individual?
A) Speaking calmly
B) Maintaining a safe distance
C) Responding with unnecessary aggression and provocation
D) Listening to concerns
- 85. A collective action by a group of people causing public disorder, noise, or damage to property.
A) Barricade
B) Civil Disturbance / Riot
C) Strike
D) Hostage Taking
- 86. The strategic method used by police to handle high-risk situations involving armed subjects or hostages.
A) Surveillance
B) Investigation
C) Crisis Negotiation
D) Use of Force
- 87. In crisis negotiation, what is the most vital tool or resource?
A) Communication
B) Weapons
C) Intelligence
D) Force
- 88. What is the primary objective during the initial stage of a hostage or barricade situation?
A) Assault immediately
B) Shoot the subject
C) Establish communication and stabilize the situation
D) Wait for days
- 89. Which type of hostage taker is motivated by psychological or emotional issues rather than political or financial gain?
A) Political Terrorist
B) Professional Criminal
C) Religious Fanatic
D) Psychologically Disturbed / Mentally Ill
- 90. A criminal who takes hostages to escape arrest or to facilitate an escape is classified as:
A) Professional / Criminal Hostage Taker
B) PoliticalMental Case
C) Kidnapper
D) Fast Resolution
- 91. The concept that time is generally an ally to the police in crisis negotiation because it allows emotions to cool down.
A) Time is on our side
B) Time pressure
C) Fast Resolution
D) Urgency Principle
- 92. In negotiation, allowing the subject to vent or express their feelings is a technique known as:
A) Interrogation
B) Active Listening
C) Demanding
D) Threatening
- 93. The process of repeating or summarizing what the speaker said to ensure understanding and show empathy.
A) Reflective Listening
B) Interrogation
C) Directive Speaking
D) Reporting
- 94. What should negotiators AVOID doing during a conversation with a barricaded suspect?
A) Making promises they cannot keep
B) Being respectful
C) Being honest
D) Listening actively
- 95. What is the main purpose of an emergency evacuation?
A) To delay rescue operations
B) To gather people in a dangerous area
C) To move people away from danger to a safer location
D) To protect property at all costs
- 96. The use of verbal and non-verbal skills to influence behavior and resolve the incident without force.
A) Command Voice
B) Persuasion
C) Aggressive Speaking
D) Tactical Communication
- 97. A distinct department or unit within the police force trained specifically for high-risk tactical operations.
A) Investigation Unit
B) Patrol Unit
C) SWAT / Special Tactical Unit
D) Intelligence Unit
- 98. The principle that officers should use only the amount of force reasonably necessary to achieve a lawful objective.
A) Excessive Force
B) Use of Force Continuum
C) Maximum Force
D) Deadly Force
- 99. Force likely to cause death or serious bodily injury is called:
A) Deadly Force
B) Less Lethal Force
C) Soft Force
D) Verbal Force
- 100. What is the purpose of a debriefing after a major incident?
A) To conceal mistakes
B) To avoid reviewing the response
C) To evaluate performance, identify lessons, and improve future responses
D) To punish every responder automatically
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