A) Income received by an individual for personal or business use B) Income received by a company C) Income received by an individual for either consumption or savings D) All money spent on business deals
A) Society B) Strengths C) School D) System
A) Diamond ring B) Tablet phone C) Air conditioner D) Toothpaste
A) A statement of satisfaction B) A suggestion for improvement C) An expression of dissatisfaction D) A compliment
A) Threats B) Transportation C) Trends D) Transaction
A) Returning goods to the manufacturer B) Setting right a wrong done to a consumer C) Making consumers pay extra D) Selling back goods
A) Complaining for no reason B) Complaining because the product looks cheap C) Complaining without using the product D) Complaining after trying all suggested solutions
A) Emerging new markets B) Improved road networks C) Customer loyalty D) High absenteeism
A) Administrative redress B) Social redress C) Criminal redress D) Civil redress
A) Complaint with evidence B) Complaint with no fair basis C) Complaint after use D) Complaint with valid reason
A) Transactions B) Strengths C) Weaknesses D) Threats E) Opportunities
A) Report what happened as soon as possible B) Demand for compensation instantly C) Take the matter to court immediately D) Call the company CEO
A) Sends a mail B) Meets a business representative face to face C) Writes a letter D) Calls the manager
A) Making a phone call B) Destroying the product C) Sending a product D) Sending money
A) Opportunity B) Threat C) Strength D) Weakness
A) It reduces production cost B) It boosts the company’s public image C) It increases product expiry D) It allows price increase
A) Destroys the report B) Sends a summary to PIC members C) Returns it to the complainant D) Dismisses the complaint
A) The case is sent to the chemical review committee B) The case is ignored C) The secretariat closes the case D) A meeting is canceled
A) Strength B) Threat C) Opportunity D) Weakness
A) CPC B) NCC C) SON D) FRSC
A) They are used in schools B) They are cheap C) They are dangerous to health and the environment D) They are imported
A) Incompetent managers B) Substandard products C) Customer satisfaction D) Poor marketing
A) It can be granted without going to court B) It is for criminal cases only C) It involves filing a lawsuit D) It is used only when there is no receipt
A) To replace business goals B) To increase customer prices C) To identify competition D) To identify internal and external factors affecting business
A) They are corrosive B) They cause birth defects C) They increase productivity D) They are flammable
A) It removes consumer rights B) It resolves issues easily before they get to court C) It increases court time D) It creates more business problems
A) It leads to improved customer loyalty B) It increases complaints C) It reduces product quality D) It wastes time
A) Improved electricity supply B) Bad customer service C) New government policy D) Strong customer base
A) Making a phone call B) Mailing a form C) Writing a letter D) Sending a gift
A) A record of income only B) Ignoring wants and needs C) Arranging needs according to their importance D) Arranging needs based on price
A) Audio, large print, calls, or braille B) Only letters C) Only emails D) Only verbal
A) Spending beyond income B) Borrowing often C) Showing off wealth D) Living within one’s means
A) It is imported B) It smells sweet C) It causes lung cancer D) It is colourful
A) To take loans B) To control other people’s money C) To estimate income and expenditure D) To increase income
A) At the end of the month B) As soon as dissatisfaction is noticed C) After 1 year D) Randomly
A) The school teacher B) Manufacturer or distributor C) Their friend D) Fellow customer
A) The product was never used B) The user doesn’t like the color C) All usage instructions have been followed D) The complainant is angry
A) Not working B) Stealing C) Personal savings D) Ignoring expenses
A) CPC B) SON C) NAFDAC D) NUC
A) Food B) Transportation C) Clothing D) Jewellery |