- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Improvement
C) Quality Monogement
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) (I and II only)
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Control
B) Quality Improvement
C) Quality Management
D) Total Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Total Quality Management
B) Quality Management
C) Quality Culture
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and III only
C) I and II only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) All of the above
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) William Cooper
C) Dr. Wiliam Edward Deming
D) Dr. Joseph Moses Juran
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I, II, and III only
C) I, II, III and IV
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) William Cooper
D) Genichi Taguchi
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Dr. Joseph Moses Juran
C) Kaoru Ishikawa
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Joseph Moses Juran
C) Dr. Jose Rizal
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Armando Feigenbaum
D) William Cooper
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Kaoru Ishikawa
C) Genichi Taguchi
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) Developing products, services, or features that meet the customers needs.
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Management
B) Quality Culture
C) Quality Improvement
D) Quality Planning
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Planning
C) Quality Control
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Culture
B) Quality Planning
C) Quality Management
D) Quality Control
- 18. Develop a process to produce the output.
A) Quality Management
B) Quality Improvement
C) Quality Control
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Robert Browsing
C) Kaoru Ishikawa
D) Armand Feigenbaum
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To figure out what is the cause of problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To reduce costs
B) To Increase profits
C) To Increase production speed
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Maximizing profit
B) Reducing costs
C) Eliminating errors
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) William Cooper Procter and James Gamble
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) People
C) Price
D) Key people
A) All of the above
B) Continuous improvement
C) Satisfy customers
D) Satisfy suppliers
E) Quality Oriented Management
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