A) ISO 9001:2008 B) ISO 9000:2020 C) ISO 9001:2015 D) ISO 14001:2015
A) Three B) Ten C) Five D) Seven
A) Top management B) Competitors C) Only external auditors D) Entry-level employees
A) To minimize employee training costs B) To maximize raw material usage C) To meet customer requirements and strive to exceed expectations D) To accelerate product delivery times
A) When it lowers product prices below production costs B) When it attracts and retains the confidence of customers and other interested parties C) When it eliminates all customer interactions D) When it reduces its workforce by half
A) An opportunity to create more value for the customer B) A legal obligation for a refund C) An unnecessary delay in production D) A chance to reduce operational expenses
A) Focusing solely on past sales data B) Limiting communication channels C) Understanding current and future needs of customers and other interested parties D) Ignoring customer feedback completely
A) Companies that fulfill their needs and exceed their expectations B) Companies with the lowest possible marketing budget C) Companies that avoid digital technology D) Companies with the most complex internal hierarchy
A) A significant role B) A purely legal role C) No role at all D) A minor and negligible role
A) Rigid departmental silos B) Mandatory overtime policies C) Strict financial penalties for errors D) Unity of purpose and direction
A) Employees to work completely independently without guidance B) People to be engaged in achieving the organization's quality objectives C) Frequent employee turnover D) Automated machine replacement of staff
A) A passive observational stance B) Resistance to new technologies C) The necessary changes required D) Complete delegation of quality tasks to interns
A) Speed over accuracy B) A sense of quality C) A sense of competition between departments D) Silence regarding mistakes
A) Reducing the number of internal audits B) The creation of unity of purpose and direction and engagement of people C) Increasing product prices D) Outsourcing all core functions
A) Automated software systems B) External consultants hired temporarily C) Competent, empowered, and engaged people at all levels D) Strictly supervised workers with limited authority
A) To discourage employee communication B) To treat employees purely as operational costs C) To centralize all decision-making in one person D) To involve all people at all levels and respect them as individuals
A) Constant surveillance and strict reprimands B) Recognition, empowerment, and enhancement of competence C) Reducing training opportunities D) Lowering performance standards
A) Four B) Two C) Three D) Five
A) The stakeholder theory B) The introduction of ISO 9000 C) The 1980s quality initiatives D) The Industrial Revolution
A) Henry Ford B) Eli Whitney C) Frederick Winslow Taylor D) Walter A. Shewhart
A) Customer service scripts B) Agricultural yields C) Industrial efficiency D) Global trade agreements
A) Karl Benz B) David A. Garvin C) Henry Ford D) Eli Whitney
A) Volkswagen B) J.D. Power C) Ford Motor Company D) Karl Benz
A) David A. Garvin B) Genichi Taguchi C) W. Edwards Deming D) Walter A. Shewhart
A) United States B) Germany C) China D) Japan
A) China B) Japan C) United States D) India
A) David A. Garvin B) W. Edwards Deming C) Frederick Winslow Taylor D) Henry Ford
A) 8 points B) 20 points C) 10 points D) 14 points
A) 1990s B) 1960s C) 1970s D) 1950s
A) Ford Motor Company B) Volkswagen C) J.D. Power D) Toyota
A) Shewhart control charts B) QFD C) Taylorism D) ISO 9000
A) David A. Garvin B) Frederick Winslow Taylor C) W. Edwards Deming D) Walter A. Shewhart
A) Outsourcing B) Internationalization C) Standardization D) Benchmarking
A) Classical economics B) Financial accounting C) Scientific management D) Systems thinking
A) $14 million B) $67 million C) $100 million D) $50 million
A) Geological surveying B) Meteorological forecasting C) Service sectors D) Deep-sea exploration
A) Mining sector B) Agricultural sector C) Banking sector D) Fishing sector
A) Stakeholder focus B) Shareholder-only focus C) Competitor focus D) Government-only focus
A) Traditional craftsmanship B) Cryptocurrency mining C) Sustainable development D) Space colonization
A) Improvement B) Mass production C) Strict hierarchy D) Higher taxation
A) Bettina Warzecha B) Thareja C) Deming D) Carlos Ghosn
A) Infinite regress B) Empirical validation C) Logical positivism D) Self-referentiality
A) Kansei B) Kaisha C) Kaizen D) Kanban
A) Direct, mobilize, analyze, innovate, correct B) Design, manage, assess, initiate, close C) Develop, monitor, adjust, inspect, change D) Define, measure, analyse, improve, control
A) Kansei Engineering B) Business process reengineering C) Earned Value Management D) Taguchi methods
A) Business process reengineering B) Basic production restructuring C) Broad personnel recruitment D) Balanced performance review
A) OQRM B) QFD C) EVMS D) TRIZ
A) Six Sigma B) Taguchi methods C) The Process Approach D) Business Process Reengineering
A) Thareja B) Deming C) Carlos Ghosn D) Bettina Warzecha
A) Complete restructuring B) Small improvements (Kaizen) C) Big Bang-type changes D) Major transformational changes
A) 175 B) 165 C) 180 D) 155
A) Strictly local municipal regulations B) Mandatory global government laws C) Voluntary, consensus-based international standards D) Enforced financial penalties
A) 2005 B) 1987 C) 1994 D) 2000
A) Every decade B) Every six months C) Every few years D) Every year
A) 2015 B) 1994 C) 2000 D) 2008
A) After December 2000 B) After December 2005 C) After December 2008 D) After December 2003
A) Yes B) Only for the automotive industry C) Only for medical devices D) No
A) High-Level Structure (HLS) B) Unified Industry Architecture (UIA) C) Low-Level Framework (LLF) D) Global Compliance Structure (GCS)
A) Limited to software development B) Exclusive to the automotive sector C) Generic D) Industry-specific
A) 1994 B) 2008 C) 2015 D) 2005
A) ISO 15504 B) ISO 22000 C) IATF 16949 D) ISO 13485
A) Continuous Maturity Model Integration B) Capability Maturity Model Integration C) Certified Maturity Model Improvement D) Capability Management Model Integration
A) CMMI Institute B) Software Engineering Institute C) Carnegie Mellon University D) Carnegie Innovations
A) Initial B) Optimizing C) Defined D) Managed
A) Managed B) Defined C) Optimizing D) Quantitatively Managed
A) Version 1.0 B) Version 2.0 C) Version 1.5 D) Version 1.3
A) Two B) Five C) Four D) Three
A) November 1, 2012 B) January 1, 2010 C) November 1, 2010 D) December 1, 2010
A) Department of Defense B) Carnegie Innovations C) CMMI Institute D) Carnegie Mellon University
A) A 100%-controlled subsidiary B) An independent partner C) A parent company D) A government agency
A) HTTP B) ERP C) DNS D) FTP
A) Hardware barriers B) Database constraints C) Functional silos D) Network bottlenecks
A) Quantitatively Managed B) Managed C) Defined D) Optimizing
A) Quantitatively Managed B) Initial C) Optimizing D) Defined
A) Initial B) Managed C) Quantitatively Managed D) Optimizing
A) 1,150 B) 1,200 C) 500 D) 850
A) PLM B) CRM C) SCM D) ERP
A) ERP B) SCM C) CRM D) PLM
A) CRM B) PLM C) SCM D) ERP |