A) Local community parties B) Only meetings where food is served C) Competitor events D) Regular training and special programs
A) Focus only on the most expensive services B) Know and understand your detailed job description by heart C) Ignore the section standards D) Memorize the names of all guests
A) where and who B) how and when C) cost and profit D) risks and rewards
A) they receive a special certification B) it becomes difficult for them to find new employment C) they are automatically moved to an airline job D) they are given a 30-day vacation
A) punctuality B) maturity C) Alertness D) shyness
A) to give them a promotion B) to help them learn how to cook C) to ensure commitment to client needs is not compromised when staff are unprofessional D) to reduce the number of employees in the lobby
A) to always be professional B) to prioritize local guests C) to be as fast as possible D) to focus on earning tips
A) expanded Market Reach B) Superior Financial Peformance C) Enhanced Guest Understanding D) better talent attraction
A) no specific outcomes B) high-performance outcomes C) individualistic outcomes D) average performance
A) avoiding any shared goals B) focusing only on individual status C) implementation of a common goal through divided work D) one person doing all the work
A) clear guidance B) no guidance C) total equality in status D) constant jokes
A) the organization's culture B) the local law C) the physical building D) the menu only
A) culture of innovation B) culture of status C) culture of consistency D) culture of compliance
A) team-oriented B) self-protective C) human-oriented D) directive
A) barrier B) fear C) consensus D) rivalry
A) make eye contact B) asking questions C) smiling D) using your devices
A) interrupting to save time B) checking your phone while listening C) maintaining eye contact with the speaker D) looking at the floor
A) ignore the passenger B) make a guess and proceed C) tactfully ask them to repeat D) walk away
A) because there are no signs on ships B) because they move fast C) because they accommodate passengers from seven continents D) because passengers never speak English
A) it replaces the need for listening B) it allows employees to take more breaks C) it makes rules unnecessary D) it can prevent aggression and ensure guest satisfaction
A) your coworkers' salaries B) the names of all competitors C) your detailed job description D) the company's stock price
A) Punctuality B) aggression C) rigidity D) shyness
A) be as fast as possible B) always be professional C) focus on tips D) only talk to locals
A) marginalized children via a "pushcart classroom" B) wealthy tourists C) airline pilots D) global diplomats
A) Liza Soberano B) Lea Salonga C) Efren Penaflorida D) Maria REssa
A) press freedom B) gender diversity in leadership C) global diplomatic diversity D) intellectual diversity
A) sexual harrassment B) discrimination against women C) age discrimination D) indigenous rights
A) the same professional respect and authority as any other manager B) only respect if they are a national hero C) less respect than local managers D) no specific legal protection
A) ensuring that opportunities are provided to all employees B) changing the location of work C) having many different types of people D) following the law only
A) treating everyone exactly the same regardless of needs B) understanding, accepting, and valuing differences between people C) hiring only people from the same background D) reducing the workforce to be more efficient
A) only involved of they ask B) at the back of the initiatives C) at the forefront of initiatives D) excluded from activities
A) focus on stereotypes B) demand constant explanations of their style C) ignore their authority if they are different D) be observant and culturally aware
A) their age and gender B) their leadership and professional competence C) their cultural differences D) their personal background only
A) National Parks Development Committee B) Philippine Retirement Authority C) Intramuros Administration D) Nayong Pilipino Foundation
A) building as many hotels as possible B) conserving the environment and respecting cultural heritage C) minimizing local community involvement D) maximizing short-term profit
A) TPB B) Duty Free Philippines C) DOT D) TIEZA
A) regulating hotel prices B) enforcing local government laws C) developing infrastructure D) marketing and promoting the Philippines as a destination
A) a strictly private sector interest B) a secondary industry C) a temporary source of income D) an indispensable element
A) PD 966 B) Republic Act NO.9593 C) Fair Work Act D) REpublic Act No 8371
A) by reducing marketing costs B) by maintaining a culture of compliance only C) by reflecting the values and beliefs of a wider customer base D) by ignoring community stake holders
A) they bring a wider range of perspective to decision-making B) they avoid all risks C) they focus strictly on status D) they have fewer meetings
A) predictable performance only B) higher financial returns C) higher employee turnover D) more rigid organizational structures
A) they follow orders more strictly B) they require less management C) they focus only on standard procedures D) they bring a rich array of perspectives and life experiences
A) innovation and risk-taking B) team unity and goal setting C) employee empowerment D) face-saving and status consciousness
A) GLOBE B) Yale Insights C) McKinsey & Company D) Cornel University
A) team-oriented B) self-protective C) human-oriented D) Charismatic
A) compliance B) innovation C) inclusion D) inspiration
A) charismatic B) autonomous C) directive D) participative
A) trust, pride and enjoyment B) innovation, risk and speed C) consistency, rules, and regulations D) money, status, and power
A) directive B) authoritative C) transformational
A) participative B) directive C) servant D) transformational
A) employee age B) Leadership style C) the physical location D) equipment quality
A) Authoritarianism B) Individualism C) Hierarchicalism D) Egalitarianism
A) Flexible and self-directed B) independent of supervision C) Clearly defined with boundaries and limitations D) Changing based on market forces
A) Someone who maintains strict boundaries B) someone who empowers their employees C) someone who enforces all regulations D) Someone who gives direct orders |