A) environmental factors B) situational factors C) other factors D) none of the above
A) none of the above B) two-way process C) multiple process D) one-way process
A) Fears B) Where C) When D) What
A) improve customer relations B) increase differences C) waste a great deal of time D) bypass personal differences
A) physical environment B) information overload C) verbal and written exchange D) backgrounds and prior experience
A) a lot of feedback B) wrong feedback C) little feedback to the recipient D) some feedback
A) self actualisation B) self bargaining C) self exposing D) self protective
A) being self-centred B) opening up about their feelings and opinions C) listening more D) providing a great deal of feedback
A) a "blind spot" situation B) a protective situation C) an actualizing situation D) an "unknown" situation
A) self-protective B) self-actualization C) self-bargaining D) self-exposing
A) listen carefully B) give a lot of information C) select the appropriate communication style D) conduct meetings
A) low attention B) interpersonal relations problems C) eye contact D) listening problems
A) the recipient to understand the message B) the sender to communicate C) respecting "personal space" D) the communicators to listen
A) not easy to learn B) unnecessary C) vital in today's competitive business D) hard to develop
A) organisational benefits B) individual and organisational benefits C) limited benefits D) individual benefits
A) practical B) passionate C) emotional D) informative
A) presentation skills B) team skills C) communication skills D) conflict resolution skills
A) creating tense situations B) creating a more positive work environment C) creating adversaries D) creating competition
A) broadening perspectives B) opening up C) filing D) creative work
A) Personal communication B) Conflict Resolution C) Organizational communication D) Emotional Communication |