- 1. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Crisis
B) Incident
C) Emergency
D) Conflict
- 2. A gathering of people expressing their views, which is generally peaceful and protected by law.
A) Unlawful Assembly
B) Mutiny
C) Lawful Assembly
D) Riot
- 3. What is the primary purpose of dispute resolution?
A) To avoid communicating with the other party
B) To resolve disagreements peacefully and fairly
C) To make one party superior to another
D) To punish all parties involved
- 4. The process of restricting movement or access to an area to contain an incident.
A) Patrol
B) Cordoning / Containment
C) Pursuit
D) Raid
- 5. A sudden, violent, and unlawful seizure of power or authority within an organization or state.
A) Protest
B) Coup d'etat / Mutiny
C) Strike
D) Rally
- 6. A refusal to work by employees as a form of protest or to enforce demands.
A) Lockout
B) Riot
C) Strike
D) Sit-in
- 7. Occupying a place or building as a form of protest without using violence.
A) Riot
B) Sit-in
C) Hostage
D) War
- 8. Which of the following refers to a process in which a neutral third party helps disputing parties reach an agreement?
A) Litigation
B) Mediation
C) Investigation
D) Arbitration
- 9. Which formation is used to split a crowd or pass through a gap in a crowd?
A) Wedge
B) Circle
C) Diamond
D) Line
- 10. An event caused by natural forces such as typhoons, earthquakes, or floods.
A) Natural Disaster
B) Technological Disaster
C) Social Crisis
D) Man-made Disaster
- 11. Which conflict resolution method allows the parties to discuss their concerns and reach a mutually acceptable solution?
A) Retaliation
B) Avoidance
C) Intimidation
D) Negotiation
- 12. The system or plan for managing resources and responsibilities during emergencies.
A) Intelligence Network
B) Patrol System
C) Incident Command System (ICS)
D) Investigation Plan
- 13. The person in overall charge of the response and operations during an emergency or crisis.
A) Mayor
B) Director
C) Incident Commander
D) Police Chief
A) A routine meeting between employees
B) A planned social gathering
C) A normal daily activity
D) A serious situation that threatens safety, stability, or normal operations
- 15. Providing basic needs such as food, shelter, and medical aid to victims is part of.
A) Relief Operations
B) Prosecution
C) Intelligence Gathering
D) Investigation
- 16. What is the role of a mediator in dispute resolution?
A) To facilitate communication and help the parties reach an agreement
B) To arrest both parties
C) To decide the case without hearing the parties
D) To impose a punishment
- 17. A group process to help people deal with their reactions to a traumatic event, usually held shortly after the incident.
A) Assessment
B) Critical Incident Stress Debriefing (CISD)
C) Therapy
D) Counseling
- 18. The ability to understand what the other person is feeling or experiencing.
A) Sympathy
B) Empathy
C) Pity
D) Apathy
- 19. In conflict resolution, understanding the underlying reasons why parties are fighting refers to their.
A) Threats
B) Demands
C) Interests / Needs
D) Positions
- 20. What does negotiation require from the parties involved?
A) Physical force
B) Communication, cooperation, and willingness to reach an agreement
C) Threats and intimidation
D) Refusal to compromise
- 21. When managing rumors during a crisis, authorities should:
A) Provide accurate and timely information
B) Deny everything
C) Spread counter-rumors
D) Ignore them
- 22. A strategy where police officers are visible in public places to prevent crime or disorder.
A) Undercover
B) High Visibility / Show of Force
C) Covert Operation
D) Surveillance
- 23. The process of reducing the severity, seriousness, or painfulness of something.
A) Recovery
B) Response
C) Planning
D) Mitigation
- 24. Steps taken to prepare for a crisis before it actually happens.
A) Preparedness
B) Recovery
C) Response
D) Assessment
- 25. Actions taken immediately to address the crisis and save lives.
A) Preparedness
B) Planning
C) Response
D) Mitigation
- 26. Restoring services and normalcy after a crisis has passed.
A) Containment
B) Response
C) Prevention
D) Recovery
- 27. Which conflict management style involves avoiding direct confrontation?
A) Competing
B) Avoiding
C) Collaborating
D) Accommodating
- 28. The "Stockholm Syndrome" refers to a phenomenon where.
A) Captors feel bad for the hostages
B) Hostages develop positive feelings toward their captors
C) Police sympathize with criminals
D) Criminals surrender peacefully
- 29. Which type of negotiation involves high demands and very little willingness to compromise?
A) Soft Negotiation
B) Collaborative Negotiation
C) Hard Negotiation
D) Principled Negotiation
- 30. Active listening involves all of the following EXCEPT:
A) Judging immediately
B) Reflecting back
C) Showing interest
D) Paying attention
- 31. The primary purpose of an arrest during a civil disturbance is to.
A) End the protest legally
B) Punish them publicly
C) Remove the troublemaker from the scene
D) Intimidate everyone
- 32. When dealing with an armed subject, the first priority of the police is.
A) Gather evidence
B) Arrest the suspect
C) Secure the safety of everyone involved
D) Recover the weapon
- 33. A communication technique used to clarify vague or confusing statements.
A) Leading Question
B) Clarifying Question
C) Closed-ended Question
D) Open-ended Question
- 34. Questions that encourage the speaker to tell a story or give details are called:
A) Leading Questions
B) Direct Questions
C) Open-ended Questions
D) Yes/No Questions
A) A meeting without a clear purpose
B) A process of ignoring a dispute
C) A process in which a neutral third party hears the dispute and makes a decision
D) A method of resolving disputes through violence
- 36. The refusal by police or authorities to act or make a decision immediately is a tactic called:
A) DenyingAvoiding
B) Ignoring
C) Stalling / Pacing
- 37. In the Katarungang Pambarangay, the proceedings are considered.
A) Informal and non-adversarial
B) Strictly legal
C) Public trials
D) Formal and technical
- 38. Who presides over the proceedings in the Katarungang Pambarangay?
A) The Police Chief
B) The Judge
C) The Mayor
D) The Lupon Chairman / Barangay Captain
- 39. Failure or refusal to obey the summons issued by the Lupon may result in:
A) Criminal liability for Contempt
B) Imprisonment
C) Automatic loss of case
D) Fine only
- 40. The period given to settle a dispute at the Barangay level is generally within.
A) 3 days
B) 15 to 30 days
C) .1 year
D) 6 months
- 41. If mediation fails, the next step in the Barangay process is:
A) Police Arrest
B) Transfer to Court immediately
C) Arbitration or Amicable Settlement
D) Imprisonment
- 42. Which of the following is an essential quality of an effective crisis manager?
A) Impulsiveness
B) Calmness and sound decision-making
C) Panic under pressure
D) Poor communication
- 43. The psychological dynamic where the negotiator builds a connection or bond with the subject.
A) Rapport Building
B) Influence
C) Power
D) Authority
- 44. In a tactical operation, the element of surprise is usually most important during:
A) Containment phase
B) Planning phase
C) Assault phase
D) Negotiation phase
- 45. The separation of the negotiating team from the tactical team is known as:
A) Division
B) Command Unity
C) Teamwork
D) Functional Separation
- 46. A situation where a person threatens to jump from a height or harm themselves is classified as:
A) Civil Disturbance
B) Suicide Threat / Attempt Crisis
C) Hostage Situation
D) Mental Breakdown
- 47. Authorities should communicate ________ with the media during a crisis.
A) Never
B) Aggressively
C) Honestly and consistently
D) Secretly
- 48. Which conflict style is considered "lose-lose" because neither party gets what they really want?
A) Accommodating
B) Collaborating
C) Avoiding
D) Compromising
- 49. Which conflict style is considered "win-lose"?
A) Accommodating
B) Avoiding
C) Collaborating
D) Competing
- 50. What should responders prioritize during an emergency involving injured people?
A) Preserving life and ensuring immediate safety
B) Protecting office equipment first
C) Taking photographs for personal use
D) Taking photographs for personal use
- 51. It is the ability to influence or control the behavior of others.
A) Leadership
B) Power
C) Authority
D) Force
- 52. The ultimate goal of crisis incident management is:
A) To use maximum force
B) To arrest everyone involved
C) To satisfy the media
D) To resolve the incident peacefully and safely
- 53. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Emergency
B) Crisis
C) Conflict
D) Incident
- 54. The process of resolving disputes or disagreements between two or more parties is generally called:
A) Negotiation
B) Dispute Resolution
C) Conflict Management
D) Crisis Intervention
- 55. Which approach to conflict involves giving in or yielding to the other party’s wishes to maintain harmony?
A) Avoiding
B) Accommodating
C) Competing
D) Compromising
- 56. This style of conflict management is used when one party seeks to satisfy their own interests at the expense of the other.
A) Accommodating
B) Avoiding
C) Competing
D) Collaborating
- 57. A conflict style where the parties involved attempt to find a solution that fully satisfies the concerns of both sides.
A) Accommodating
B) Compromising
C) Collaborating / Problem Solving
D) Avoiding
- 58. This involves both parties giving up something to reach a mutually acceptable middle-ground solution.
A) Collaborating
B) Compromising
C) Avoiding
D) Competing
- 59. This style is characterized by withdrawal, passivity, or ignoring the conflict situation entirely.
A) Accommodating
B) Negotiating
C) Avoiding
D) Competing
- 60. The process where two or more parties discuss their differences and attempt to reach a mutually satisfactory agreement is known as:
A) Negotiation
B) Mediation
C) Arbitration
D) Litigation
- 61. What is the purpose of an incident report?
A) To spread rumors about the incident
B) To document the facts, actions taken, and circumstances of an incident
C) To hide important details
D) To blame people without evidence
- 62. Taking a firm stand on what you want without considering the other party's needs is known as:
A) Win-Win Negotiation
B) Integrative Bargaining
C) Collaborative Negotiation
D) Positional Bargaining
- 63. A process where a neutral third party assists the disputing parties in reaching their own voluntary agreement.
A) Adjudication
B) Litigation
C) Mediation
D) Arbitration
- 64. In mediation, the third party is called the:
A) Counselor
B) Arbitrator
C) Mediator
D) Judge
- 65. Which process involves a neutral third party listening to both sides and making a decision that is usually binding on the parties?
A) Arbitration
B) Conciliation
C) Mediation
D) Negotiation
- 66. It is a form of dispute resolution where the state or government intervenes to settle the dispute through the courts.
A) Conciliation
B) Mediation
C) Negotiation
D) Litigation
- 67. A process similar to mediation, but the neutral third party plays a more active role in offering solutions or recommendations.
A) Adjudication
B) Conciliation
C) Litigation
D) Arbitration
- 68. Under the Katarungang Pambarangay Law, what is the primary body responsible for settling disputes at the community level?
A) Lupong Tagapamayapa
B) Barangay Council
C) PNP Station
D) Local Court
- 69. What is the main law in the Philippines that established the system of community-based dispute resolution?
A) RA 7160
B) RA 9262
C) RA 9344
D) PD 1508
- 70. Before a case can be filed in court, disputes falling under the Katarungang Pambarangay require:
A) Public Trial
B) Conciliation/Mediation Proceedings
C) Police Intervention
D) Arrest of Suspect
- 71. Which disputes are EXEMPTED from the Katarungang Pambarangay requirement?
A) Cases involving parties residing in different cities/municipalities
B) Minor physical injuries
C) Property disputes
D) Civil cases involving money
- 72. The document issued by the Barangay Captain certifying that a dispute has been filed and conciliation failed, allowing the case to be filed in court.
A) Warrant of Arrest
B) Certificate to File Action
C) Summons
D) Subpoena
- 73. A critical event or period of difficulty, danger, or suffering requiring urgent attention and action.
A) Problem
B) Crisis
C) Dispute
D) Conflict
- 74. Which type of crisis results from a distinct, identifiable event such as a natural disaster or accident?
A) Developmental Crisis
B) Social Crisis
C) Existential Crisis
D) Situational Crisis
- 75. What is a hostage situation?
A) A normal disagreement between coworkers
B) A situation in which a person is held against their will to influence or compel another party
C) A routine police patrol
D) A routine police patrol
- 76. An unexpected and uncommon crisis caused by nature or human action, such as war, famine, or pandemic.
A) Situational Crisis
B) Adventitious Crisis
C) Routine Crisis
D) Developmental Crisis
- 77. What should a crisis negotiator generally do when communicating with a person in crisis?
A) Remain calm, listen actively, and communicate clearly
B) Shout and threaten immediately
C) Ignore the person's concerns
D) Make promises that cannot be fulfilled
- 78. Which phase of crisis management focuses on identifying risks and preparing before a crisis occurs?
A) Preparedness
B) Response
C) Preparedness
D) Preparedness
- 79. The immediate actions taken to stabilize the situation and ensure safety during a crisis is called:
A) Mitigations
B) Response
C) Crisis
D) Crisis Prevention
- 80. The final phase of crisis management involving recovery, evaluation, and learning from the event.
A) Response
B) Containment
C) Crisis Resolution / Post-Crisis
D) Mitigation
- 81. In law enforcement, what is the primary goal when responding to a crisis incident?
A) Determine who is guilty immediately
B) Arrest all involved
C) Restore peace and order and ensure safety
D) Collect evidence only
- 82. A situation where an individual threatens or attempts to commit suicide or creates a disturbance due to mental health issues.
A) Mental Health Crisis
B) Hostage Situation
C) Riot
D) Barricaded Person
- 83. A person who is isolated in a structure or location, usually armed and refusing to surrender or communicate.
A) Hostage Taker
B) Barricaded Suspect / Person
C) Refugee
D) Protester
- 84. Which action should be avoided when managing an angry individual?
A) Responding with unnecessary aggression and provocation
B) Listening to concerns
C) Maintaining a safe distance
D) Speaking calmly
- 85. A collective action by a group of people causing public disorder, noise, or damage to property.
A) Barricade
B) Strike
C) Hostage Taking
D) Civil Disturbance / Riot
- 86. The strategic method used by police to handle high-risk situations involving armed subjects or hostages.
A) Investigation
B) Use of Force
C) Surveillance
D) Crisis Negotiation
- 87. In crisis negotiation, what is the most vital tool or resource?
A) Communication
B) Force
C) Weapons
D) Intelligence
- 88. What is the primary objective during the initial stage of a hostage or barricade situation?
A) Shoot the subject
B) Establish communication and stabilize the situation
C) Assault immediately
D) Wait for days
- 89. Which type of hostage taker is motivated by psychological or emotional issues rather than political or financial gain?
A) Professional Criminal
B) Psychologically Disturbed / Mentally Ill
C) Religious Fanatic
D) Political Terrorist
- 90. A criminal who takes hostages to escape arrest or to facilitate an escape is classified as:
A) PoliticalMental Case
B) Professional / Criminal Hostage Taker
C) Kidnapper
D) Fast Resolution
- 91. The concept that time is generally an ally to the police in crisis negotiation because it allows emotions to cool down.
A) Fast Resolution
B) Time is on our side
C) Urgency Principle
D) Time pressure
- 92. In negotiation, allowing the subject to vent or express their feelings is a technique known as:
A) Active Listening
B) Interrogation
C) Demanding
D) Threatening
- 93. The process of repeating or summarizing what the speaker said to ensure understanding and show empathy.
A) Directive Speaking
B) Reflective Listening
C) Interrogation
D) Reporting
- 94. What should negotiators AVOID doing during a conversation with a barricaded suspect?
A) Making promises they cannot keep
B) Listening actively
C) Being honest
D) Being respectful
- 95. What is the main purpose of an emergency evacuation?
A) To delay rescue operations
B) To move people away from danger to a safer location
C) To protect property at all costs
D) To gather people in a dangerous area
- 96. The use of verbal and non-verbal skills to influence behavior and resolve the incident without force.
A) Command Voice
B) Aggressive Speaking
C) Tactical Communication
D) Persuasion
- 97. A distinct department or unit within the police force trained specifically for high-risk tactical operations.
A) Patrol Unit
B) Investigation Unit
C) SWAT / Special Tactical Unit
D) Intelligence Unit
- 98. The principle that officers should use only the amount of force reasonably necessary to achieve a lawful objective.
A) Use of Force Continuum
B) Deadly Force
C) Excessive Force
D) Maximum Force
- 99. Force likely to cause death or serious bodily injury is called:
A) Deadly Force
B) Soft Force
C) Less Lethal Force
D) Verbal Force
- 100. What is the purpose of a debriefing after a major incident?
A) To conceal mistakes
B) To punish every responder automatically
C) To evaluate performance, identify lessons, and improve future responses
D) To avoid reviewing the response
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