A) Income received by a company B) All money spent on business deals C) Income received by an individual for either consumption or savings D) Income received by an individual for personal or business use
A) Strengths B) System C) Society D) School
A) Toothpaste B) Diamond ring C) Air conditioner D) Tablet phone
A) A statement of satisfaction B) An expression of dissatisfaction C) A suggestion for improvement D) A compliment
A) Trends B) Transportation C) Transaction D) Threats
A) Making consumers pay extra B) Returning goods to the manufacturer C) Setting right a wrong done to a consumer D) Selling back goods
A) Complaining for no reason B) Complaining without using the product C) Complaining after trying all suggested solutions D) Complaining because the product looks cheap
A) Customer loyalty B) High absenteeism C) Improved road networks D) Emerging new markets
A) Social redress B) Criminal redress C) Administrative redress D) Civil redress
A) Complaint with no fair basis B) Complaint with evidence C) Complaint with valid reason D) Complaint after use
A) Transactions B) Threats C) Strengths D) Opportunities E) Weaknesses
A) Call the company CEO B) Demand for compensation instantly C) Take the matter to court immediately D) Report what happened as soon as possible
A) Writes a letter B) Meets a business representative face to face C) Calls the manager D) Sends a mail
A) Destroying the product B) Sending money C) Sending a product D) Making a phone call
A) Threat B) Weakness C) Strength D) Opportunity
A) It increases product expiry B) It allows price increase C) It boosts the company’s public image D) It reduces production cost
A) Dismisses the complaint B) Returns it to the complainant C) Destroys the report D) Sends a summary to PIC members
A) The case is ignored B) A meeting is canceled C) The case is sent to the chemical review committee D) The secretariat closes the case
A) Opportunity B) Threat C) Weakness D) Strength
A) FRSC B) SON C) NCC D) CPC
A) They are imported B) They are used in schools C) They are dangerous to health and the environment D) They are cheap
A) Customer satisfaction B) Incompetent managers C) Poor marketing D) Substandard products
A) It is for criminal cases only B) It can be granted without going to court C) It is used only when there is no receipt D) It involves filing a lawsuit
A) To identify competition B) To increase customer prices C) To replace business goals D) To identify internal and external factors affecting business
A) They are corrosive B) They increase productivity C) They cause birth defects D) They are flammable
A) It increases court time B) It removes consumer rights C) It creates more business problems D) It resolves issues easily before they get to court
A) It leads to improved customer loyalty B) It reduces product quality C) It increases complaints D) It wastes time
A) Bad customer service B) New government policy C) Improved electricity supply D) Strong customer base
A) Mailing a form B) Sending a gift C) Making a phone call D) Writing a letter
A) Arranging needs based on price B) A record of income only C) Arranging needs according to their importance D) Ignoring wants and needs
A) Only emails B) Only letters C) Only verbal D) Audio, large print, calls, or braille
A) Showing off wealth B) Living within one’s means C) Borrowing often D) Spending beyond income
A) It is colourful B) It smells sweet C) It causes lung cancer D) It is imported
A) To estimate income and expenditure B) To increase income C) To control other people’s money D) To take loans
A) As soon as dissatisfaction is noticed B) Randomly C) At the end of the month D) After 1 year
A) Their friend B) Fellow customer C) The school teacher D) Manufacturer or distributor
A) All usage instructions have been followed B) The product was never used C) The complainant is angry D) The user doesn’t like the color
A) Stealing B) Not working C) Personal savings D) Ignoring expenses
A) SON B) NUC C) NAFDAC D) CPC
A) Clothing B) Jewellery C) Transportation D) Food |