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Computer System Maintenance and Troubleshooting 2 - Quiz
Contributed by: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To prevent users from operating computers
D) To guide personnel in performing maintenance tasks properly
  • 2. Which activity is specifically considered hardware maintenance?
A) Adding software functions
B) Testing and cleaning equipment
C) Updating customer records
D) Reorganizing fragmented files
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A maintenance checklist
B) A purchase request only
C) A waste segregation list only
D) A user password list
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place the computer in a well-ventilated area
B) Keep the computer in a closed cabinet
C) Place liquids beside the computer
D) Move the computer while it is running
  • 5. Before moving a computer to another location, what should be done first?
A) Turn it off and unplug it
B) Remove the monitor only
C) Leave it running
D) Disconnect only the keyboard
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Cleaning dust from the system unit
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It prevents users from accessing the system
C) It guarantees that no hardware will ever fail
D) It removes the need for software updates
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Replace the motherboard
B) Delete temporary files
C) Reformat the hard drive immediately
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Removing all system files
B) Cleaning only the monitor screen
C) Updating antivirus and spyware protection
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Checking the hardware
B) Getting the latest software update for the operating system
C) Performing a full diagnostic check
D) Cleaning the PC inside and out
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Conducting an inventory
B) Checking for trash before leaving
C) Wiping the whiteboard
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning the air-conditioning filter
D) Cleaning and checking tools, machines, supplies, and materials
  • 13. Before using an external storage device, what should a technician do?
A) Format the computer
B) Immediately open every file
C) Disable security software
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Restart the computer without ejecting
B) Leave it connected permanently
C) Close the program and eject the device properly
D) Pull it out immediately
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Turn off the AVR/UPS first, then shut down
C) Leave the computer running and turn off the monitor
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Reboot the computer
C) Remove the operating system
D) Replace the processor immediately
  • 17. Why is an incremental backup useful?
A) It backs up updated files for each date
B) It deletes all previous backups
C) It replaces the operating system
D) It prevents the need for antivirus software
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Apply thermal paste to the CPU and check whether the fan is working
C) Increase the screen brightness
D) Disable the CPU fan
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The cord should be hidden from users
C) The equipment presents a hazard and should be identified accordingly
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Waste Segregation List
B) Purchase Request Form
C) Housekeeping Schedule
D) Breakdown/Repair Report
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Reinstall the operating system
B) Shut down processor-intensive applications
C) Replace the monitor
D) Replace the speakers immediately
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Reseat the memory
C) Change the monitor resolution
D) Unmute the volume and adjust the volume slider
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The processor is overheating
C) The monitor is not turned on
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The hard disk is full
C) The monitor video cable is disconnected
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Increase the resolution further
B) Replace the keyboard
C) Change the video resolution and refresh rate to a supported setting
D) Disable the power supply
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Reformat the hard drive
B) Ensure the device is properly and securely connected
C) Delete all device drivers
D) Immediately replace the motherboard
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn on the computer and then connect the powered-off device
B) Turn off the computer, turn on the external device, then turn on the computer
C) Remove the device and reinstall Windows
D) Replace the operating system
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Replace the monitor
B) Disable the audio device
C) Review system documentation and verify the correct memory modules and installation
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Increase processor temperature
B) Replace the mouse and keyboard
C) Check airflow, verify fans work, and ensure the heatsink is properly installed
D) Disable all fans
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Replace the monitor cable
B) Change the screen resolution
C) Reformat the hard drive
D) Check device status, check or replace batteries, and reset the receiver and mouse
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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