- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Monogement
C) Quality Improvement
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) All of the Above
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Control
B) Total Quality Management
C) Quality Improvement
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Management
C) Total Quality Management
D) Quality Culture
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and III only
B) All of the above
C) I and II only
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) I and IV only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Joseph Moses Juran
C) Dr. Wiliam Edward Deming
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I and II only
C) I, II, III and IV
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Dr. Kwak kwak
D) Dr. Jose Rizal
- 12. He was hailed as the Father of Quality Engineering.
A) William Cooper
B) Genichi Taguchi
C) Armando Feigenbaum
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) Armand Feigenbaum
B) Kaoru Ishikawa
C) Genichi Taguchi
D) James Gamble
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Management
B) Quality Culture
C) Quality Improvement
D) Quality Planning
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Management
C) Quality Improvement
D) Quality Planning
- 17. Identifying your customers.
A) Quality Culture
B) Quality Management
C) Quality Control
D) Quality Planning
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Control
C) Quality time yudie hahah
D) Quality Management
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Armand Feigenbaum
B) Philip Crosby
C) Dr. William Edword Deming
D) Kaoru Ishikawa
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To identify the root cause of a problem
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To Increase profits
B) To reduce costs
C) To satisfy customers
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Maximizing profit
B) Eliminating errors
C) Reducing costs
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Dr. William Edward Deming
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) Chopper and Luffy
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) People
C) Price
D) Key people
A) Quality Oriented Management
B) Continuous improvement
C) All of the above
D) Satisfy suppliers
E) Satisfy customers
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